VP of Operations

The VP of Operations will be responsible for leading the development of the company’s objectives and strategies for new development in the United States and for leading and managing the Franchise Development and Operations team’s execution of its strategies to achieve the company’s development objectives

• Provides leadership to the management arm of the company including daily organizational operations, directing internal operations to achieve budgeted results and other metrics
• Works collaboratively with direct reports to establish, monitor, and ensure delivery on strategic goals that align with established objectives of the organization
• Acts as a primary liaison between Company and the franchising groups; ensures that quality control is maintained as it pertains to brand standards
• Supports the overall process of management and corporate decision-making to ensure the organization maximizes its short, medium and long term profitability and returns
• Develops a broad and deep knowledge of all Company programs and provides creative solutions to organizational and operational challenges
• Leads, coaches, develops and retains a high-performance team
• Analyzes current technology infrastructure to determine systems that support the growth of the Company and specific needs
• Conducts regular meetings with direct reports to ensure that priorities are clear and coordinated
• Oversees and ensures the effectiveness of direct reports
• Evaluates the effectiveness of management practices, processes and activities; recommends or otherwise ensures appropriate measures are taken to maximize the performance of all operations
• Produces timely, accurate, and complete reports on the state of operations to the CEO
• Integrates and oversees systems and processes across the Company
• Facilitates the resolution of personnel issues and manages priorities and organizational projects as needed
• Fosters effective communications, accountability, and ownership; supports an organizational culture that promotes initiative, appropriate risk-taking, learning, creativity, cooperation, equity, and mutual respect
• Proactively identifies internal opportunities and challenges and works with the Senior Management Team and other appropriate staff to maximize opportunities and effectively resolve challenges
• Establishes and monitors financial and other operations performance reporting systems; provides comprehensive and timely financial information to the Senior Management Team